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DISPATCH360

One platform, three jobs to do.

Dispatch360 runs field-service operations end to end — scheduling, dispatching, routing, live tracking and customer communication. Everyone works in the surface built for their role, on shared data, in real time.

Owner app

Command center on a phone

Exceptions, decisions and fast actions — built for the person running the business.

Desk app

Planning & dispatching

The full board: assignment, routing, calendars, configuration and reporting.

Field app

Work in the field

Offline-capable job execution, proof of service and location updates.

OA

Owner / Administrator

Runs the business and owns the configuration. Needs to know what is happening now, what needs a decision, and how the operation performed — without reading a full board.

Today at a glance

  • Mobile command center with today's job counts, active work, unassigned queue and completions
  • Every metric is tappable and opens the filtered list behind it
  • Attention Center: problems detected automatically and ranked urgent → action → information
  • Each alert carries the action that fixes it — assign, reassign, open the job or the technician

Problems found for you

  • Jobs still unassigned as their start time approaches
  • Technicians running behind on a job that hasn't started
  • SLA deadlines at risk or already breached
  • Certifications expiring or expired
  • Technicians marked unavailable while still holding today's work

Team & oversight

  • Team status roll-up: working, available, on break, off
  • Per-technician day: jobs, completions, worked time, utilization and route
  • Live map of the whole crew, with stale positions clearly marked as not live
  • Call, message or locate anyone in two taps

Reporting

  • Job completion rates and volume over time
  • Technician load and workload balance
  • Route efficiency
  • Job aging — what is sitting too long
  • Cancellation reasons

Configuration

  • Job types with required skills, certifications, custom fields and their own workflows
  • Skills, certifications and territories
  • SLA rules that drive at-risk and breach detection
  • Account profile, industries, default language and map provider

People & access

  • Create users and set per-module access (none / read / write)
  • Roles for administrators, office staff and field technicians
  • Email verification and password management
  • Personal notification preferences per event
D

Dispatcher

Turns incoming work into a workable day: the right technician, in the right order, with the customer kept informed.

Dispatch board

  • Timeline of every technician's day with drag-and-drop assignment
  • Unassigned queue alongside the board
  • Drag to reschedule; workload and schedule tabs
  • Printable schedules

Smart assignment

  • Ranked technician recommendations with a visible score breakdown
  • Scored on skills, certifications, availability, distance, territory, workload and priority
  • Missing a mandatory skill or an expired required certification blocks the assignment outright
  • Soft warnings for busy, offline or SLA-risk cases

Jobs & orders

  • Create, edit, schedule, reassign and cancel jobs
  • Filter by date, status, technician, type, priority, territory and SLA risk
  • Custom fields per job type, notes, attachments and full status history
  • Job templates and recurring work generated on a schedule

Routing & map

  • Fleet route optimizer — select many jobs and optimize in bulk
  • Respects time windows, skills, capacity, shift hours and in-progress work
  • Route planning per technician with stop sequencing
  • Live map of technicians, jobs and unassigned work

Scheduling & capacity

  • All-resources and single-resource calendars
  • Block time, change availability, adjust shifts
  • Shifts, breaks, time off, training and travel shown as one timeline
  • Resource records with skills, certifications and expirations

Customers & communication

  • Customer and service-location records with job history
  • Automatic email updates at chosen job events, per account or per customer
  • Public tracking link — no login, shows status, ETA and the technician's live position
  • SMS opt-in page that records consent with a full audit trail
  • Exceptions list and SLA monitoring for work that is slipping
T

Field Technician

Receives the work, drives it, records it and proves it — on a phone, often with poor signal or none at all.

My work

  • Today's jobs and what's coming next
  • Job detail with customer, address, time window and instructions
  • Tap to call the customer or open turn-by-turn directions
  • In-app inbox for new assignments and changes

Doing the job

  • Step the job forward: en route → on site → in progress → complete
  • Only valid next steps are offered, following the job type's workflow
  • Capture custom fields defined for that job type
  • Add notes from the field

Proof of service

  • Photo capture straight from the device camera
  • Customer signature on screen
  • Proof is stamped with time and location

Built for bad signal

  • Installs to the home screen and opens like a native app
  • Today's jobs cached and readable offline
  • Status changes, notes and photos queue in an outbox and sync when signal returns
  • A banner always shows what is still waiting to sync

Location sharing

  • Position shared automatically while working, driven by job status
  • Update frequency is set by the company — faster en route, slower when parked
  • The whole feature can be switched off per company
  • This is what powers the customer's live tracking link and the owner's map

Sign-in built for devices

  • Sign in once; the device stays trusted for 30 days
  • Sessions renew quietly instead of interrupting a job
  • A lost device can be revoked without touching the technician's account

Shared across every role

One database, one set of rules — so the three apps never disagree about the same job.

Real time

  • Job and status changes pushed live to open screens
  • Technician positions stream in from the field app

Bilingual

  • Full English and Spanish interface
  • Your own job types, skills and territories can be translated too

Multi-company

  • Each company's data is isolated by account
  • Configurable per industry: field service, delivery, inspection, healthcare and more

Accountable

  • Every status change recorded with who, when and where
  • Customer notifications logged, including skips and failures

Estimates, invoicing and payment collection are not part of the platform yet. Job costing and revenue figures appear once that module ships.