Privacy Policy

Last Updated: August 19, 2026

This website and the Dispatch360 service are operated by Adapting Technologies Inc., doing business as Polarix (“Polarix”). Dispatch360 is a product and service of Polarix.

This Privacy Policy applies to Adapting Technologies Inc., doing business as Polarix (“Polarix”), and its Dispatch360 service. It describes how we collect, use, store, disclose, and protect information when customers use Dispatch360, our websites, applications, service scheduling tools, SMS notifications, and related services.

Information We Collect

We may collect information you provide directly to us, including your name, email address, telephone number, company information, service address, appointment information, and other information necessary to provide our services.

We may also collect operational information such as device information, IP address, application activity, location information when permission has been granted, job and service history, and communications associated with providing our services.

How We Use Your Information

• Provide, schedule, and manage service appointments.
• Dispatch technicians and provide estimated arrival times.
• Communicate with you regarding requested services.
• Process transactions and provide billing or payment notifications.
• Provide customer support.
• Maintain security and improve our products and services.
• Comply with applicable legal requirements.

SMS/Text Messaging

If you provide your mobile telephone number and affirmatively consent to receive text messages, we may use your mobile number to send transactional SMS messages directly related to services you have requested from Dispatch360 / Polarix.

SMS messages may include:

• Appointment confirmations and reminders.
• Scheduling or rescheduling notifications.
• Technician assignment, dispatch, en-route, and arrival notifications.
• Estimated arrival times.
• Service status and job completion notifications.
• Invoice, billing, and payment-related notifications.
• Other transactional communications directly related to a service you requested.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing goods or services.

SMS and Mobile Information Privacy

Your mobile phone number, SMS opt-in information, and messaging consent data are used only to operate the service-related messaging program described in this Privacy Policy.

We do not share, sell, rent, transfer, or otherwise provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Your SMS consent is specific to Adapting Technologies Inc., doing business as Polarix, and its Dispatch360 service. SMS consent is not transferred to another business or organization for that business's independent marketing or promotional use.

We may use service providers solely to help us provide operational services, including telecommunications and messaging infrastructure. Such providers may process mobile information only as necessary to perform services on our behalf and are not permitted to use your mobile phone number, SMS opt-in information, or messaging consent data for their own marketing or promotional purposes.

The SMS consent disclosure presented to customers at the point of opt-in is published at SMS Notifications Consent.

SMS Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message. You may reply HELP for assistance or contact us using the information below.

How We Share Information

We may disclose non-SMS personal information to service providers that perform functions on our behalf, such as hosting, mapping, payment processing, customer support, and other technology services, subject to appropriate contractual and privacy protections. We may also disclose information when required by law or when reasonably necessary to protect our rights, users, systems, or the public.

The general sharing described in this section does not permit sharing mobile phone numbers, SMS opt-in information, or messaging consent data with third parties or affiliates for marketing or promotional purposes.

We do not sell personal information for marketing purposes.

Location Information

Our applications may use location information to provide technician dispatching, routing, estimated arrival times, job verification, and fleet or field-service management. Location information is collected only when permitted by the applicable device, application, or browser.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, satisfy operational requirements, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

• Opt out of SMS communications by replying STOP.
• Manage application permissions, including location permissions, through your device or browser.
• Use unsubscribe mechanisms included in applicable email communications.

Children's Privacy

Our services are intended for businesses and their customers and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date displayed at the top of this page.

Contact Us

Adapting Technologies Inc. d/b/a Polarix
14441 SW 21st Street
Miami, FL 33175
Email: info@polarix.com
Phone: +1(305)398-3866