Terms & Conditions

Last Updated: August 19, 2026

This website and the Dispatch360 service are operated by Adapting Technologies Inc., doing business as Polarix (“Polarix”). Dispatch360 is a Polarix product.

These Terms & Conditions govern your use of services provided by Polarix (“we,” “us,” or “our”), including our website, applications, service scheduling, dispatching, customer communications, and related services.

Use of Our Services

You agree to use our services only for lawful purposes and to provide accurate contact, scheduling, and service information when requesting services.

Appointments and Service Communications

When you request or schedule service, we may contact you regarding appointment confirmations, scheduling changes, technician assignments, estimated arrival times, service updates, completion, billing, and other communications directly related to the services you requested.

SMS/Text Message Terms

By providing your mobile number and affirmatively consenting to receive text messages from Polarix, you agree to receive transactional SMS messages related to your requested services.

• Appointment confirmations and reminders.
• Scheduling and rescheduling updates.
• Technician dispatch and en-route notifications.
• Estimated arrival times.
• Service progress and completion messages.
• Invoice and payment-related notifications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing goods or services.

SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP. After opting out, you may receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Help

For assistance, reply HELP to any SMS message or contact us using the information below.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless carrier and network availability.

Privacy

Your use of our services is also governed by our Privacy Policy.

We do not share, sell, rent, transfer, or otherwise provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and our SMS Notifications Consent disclosure for details.

Fees and Payments

You are responsible for charges associated with services you authorize. Any estimates are subject to the specific terms presented with the estimate or service order. Taxes and other applicable charges may be added where required.

Changes and Cancellations

Appointment changes or cancellations may be subject to company policies disclosed at the time of scheduling. We may modify appointment times because of technician availability, emergencies, weather, traffic, or other operational conditions.

Disclaimer

To the fullest extent permitted by law, our digital services are provided on an “as available” basis. We do not guarantee uninterrupted access to websites, applications, SMS delivery, mapping, or other network-dependent features.

Changes to These Terms

We may update these Terms periodically. Changes will be reflected by updating the “Last Updated” date shown above.

Contact Us

Polarix
14441 SW 21st Street
Miami, FL 33175
Email: info@polarix.com
Phone: +1(305)398-3866